3 possible reasons:
1.You did not disable anti-virus program. Digiloader file was killed by virus.
2.His WinXP is not compatible with the digiprog3 4.94 update software.
3. The update file is not complete.
Solution:
Contact your dealer to check if your problem came with files,if yes,ask them to re-send the update file.
http://digiprog3digiprogiii.blogspot.com/2015/12/how-to-update-digiprog3-in-10-steps.html
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